Frequently Asked Questions Competitions - Updated 22.10.20

The situation relating to the Coronavirus is an unprecedented one, which has had a huge impact on the delivery of our competition season and courses.

We have outlined some questions and answers to help clarify information relating to competitions, classifications and courses.

We have taken the fairest approach as the 2019/20 season was not completed and to reduce the impact on the 2020/21 competition season.

PLEASE NOTE the FAQ pages will be regularly reviewed and updated in accordance with the evolving Coronavirus situation. Please continue to revisit the web page for regular updates.

Please click the link below to take you to the relevant information page.

FAQs Competitions - Updated 22.10.2020

If you have a question or query which has not been covered within the FAQ pages, please email [email protected]

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Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policies govern Boccia England’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Definitions
'Boccia England' or 'us' or 'we' refers to the owner of the website whose registered office is Ground Floor, Padge Road, Beeston, Nottingham, NG9 2RS. Our company registration number is 6823256 Limited Company Registered in England and Wales.
'You' refers to the user or viewer of our website.
‘Customer’ refers to the person, company or organisation identified as enrolling a delegate or purchasing from the shop.
‘Delegate’ refers to a person attending an event and may also be a customer.
‘Enrolment’ refers to the sign up of a delegate through the website or Sport80 system
‘Event’ refers to courses, seminars, workshops or conferences offered by Boccia England at the stated venue.
‘Materials’ refers to any document in either electronic or printed form.
‘Venue’ refers to the location at which an event is held.
Terms of Use
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us but will not be send on to third parties. Information includes browsing history on our website, reference point, country and region of computer.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This includes but is not by way of limitation:

o Any implied warranties of merchantability and fitness for a particular purpose.
o Any liability for damage to your computer hardware, data, information, materials and business resulting from the information or the lack of information available.
o Any errors, omissions or inaccuracies in the information.
o Any decision made or action taken or not taken in reliance upon the information.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Orders and Acceptance
Users are deemed to accept these terms upon enrolling for an event or purchasing from the shop and are responsible for ensuring the accuracy of all details submitted.
These terms govern the booking for the event to the exclusion of any terms and conditions of the delegate. The booking form incorporates these terms and constitutes a legally binding contract.

Events
The prices for an event will always be per delegate and will include all fees, including use of equipment, all materials and refreshments if provided, unless otherwise stated.
Payment in full must be received and cleared before a player is registered for a competition.
Deposit payments for events must be received before a delegate is confirmed on an event. In some cases, payment in full must received and cleared before a delegate is confirmed. Each event will advise what payment is required.
We will endeavour to accommodate all dietary requirements providing that the customer/delegate provides this information within 7 days of the event, however we are unable to guarantee this.
The prices stated are correct at the time of publication but may be subject to

Payments
We accept payment by selected debit/credit cards, bank transfer or paypal.
Payment in full must be received and cleared before a player is registered for a competition.
Deposit payments for events must be received before a delegate is confirmed on an event. In some cases, payment in full must received and cleared before a delegate is confirmed. Each event will advise what payment is required.
Payment is full must be received and cleared before shop items are dispatched.
Boccia England reserves the right to refuse admission for any failure by the delegate to complete the payment process for the event prior to the start of the event.
An invoice may be issued prior to the start of the event. Payment must, however, be received and cleared before the start of the event. If not, Boccia England, reserves the right to refuse admission to the event.
Reservations
Upon completion of online booking by delegates, Boccia England will confirm the booking by emailing an acknowledgement to the delegate to the email address provided.
Bookings are not confirmed until the required payment is received.
Places are offered on a first come, first served basis; the only delegates who have a guaranteed place at an event are those who have received the email acknowledgement and whose payment has been received
Venue and content of event
Boccia England reserves the right to change the venue of the event from the venue specified, when necessary. In the case of changes to the venue Boccia England will inform the customer as soon as possible and provide information about the revised venue.
Boccia England endeavours to hold all events in venues that are accessible to all. Should an individual have a specific access requirement they should declare so when booking onto an event, to ensure that the organisation can fully accommodate their requirements on the day. Please note that it may not be possible to meet accessibility requirements unless they are declared in advance.
Should Boccia England move an event to a venue which isn’t fully accessible, then the delegate will have the right to cancel their booking.
Speakers at any event hosted by Boccia England speak on behalf of themselves or any organisation they represent. Opinions expressed by speakers are, therefore not necessarily those of Boccia England.
Boccia England will endeavour to ensure that the published programme is provided, however, reserves the right to alter published programmes, dates and speakers according to circumstances. The liabilities of Boccia England will in respect of such changes be limited to a refund of the delegate’s event enrolment fees if so requested.
Boccia England reserves the right to ask a delegate to leave an event if their conduct is offensive or disruptive. In such circumstances no refunds will be given.
Delegates must follow any health and safety, including fire evacuation procedures, stipulated by the venue.
Cancellations
Boccia England reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, Boccia England will return any payment received. Any refund will be limited to the amount paid by the delegate to secure their place at the event.
In the event of a cancellation by a delegate, cancellation fees will be due as follows:
• A cancellation of an order more than 14 calendar days before the event, for any reason, will entitle a customer to a full refund of the fee.
• A cancellation of an order less than 14 calendar days before the event, for any reason, will entitle a customer to no refund of the fee.

Where an event is free to attend, a cancellation of an order less than 14 calendar days before an event, for any reason, will incur a cancellation fee as specified at the time of booking.
Failure to attend an event, for any reason, will incur a cancellation fee as specified at the time of booking. *This does not apply to Webinars.
To request a refund please notify us in writing by email to [email protected]
Should you be entitled to a refund from Boccia England, it will be paid as soon as possible, or within 30 days.
Returns
Boccia England allows returns for shop items up to 28 days from date of delivery.
Requests for a return should be made to [email protected] outlining the reason for the return and highlighting any faults.
Refunds will be paid upon receipt of the goods being returned at the customers expense, except in cases where goods are faulty.
Boccia England will use the same means of payment that you used to pay for your order, except in the case of cash purchases whereby a cheque will be issued.
Returns should be sent to the Boccia England office or returned in person to a member of staff in the same condition they were received.

Force majeure
Boccia England will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control.
Where such events occur Boccia England’s obligations will be suspended for so long as such circumstances continue, or the event may be cancelled in which case the provisions set out in these terms and conditions will apply.
Copyrights
By completing the online booking form customers acknowledge that all rights in the content of events and materials shall be owned by Boccia England (or the consultant/ contractor responsible for developing the event and materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or materials.
Data Protection
Your privacy is important to us. When you reserve or book a place for an event or purchase from our shop, you are providing us with personal information including, for example, your contact details. To see how we collect, process and protect your personal data, please see our Policies.
Please note that we do not retain any details of debit or credit card used to make payments to us.
Boccia England may take photographs and/or video during events and training courses which may be used for the purposes of promoting future events, courses and Boccia England in general through our website and on social media. We have a legitimate interest to process images for these purposes. However, if an image is focussed on one individual or on a small number of individuals, we will only make use of it if we have consent of those individuals who are the clear focus of that photograph or video.
We will share delegate lists with only those who are attending the event.

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